What to Expect During Your Visit
If you find yourself and your four-legged friend at Greenbrier Emergency Animal Hospital, it’s either late in the evening or during a weekend, and likely your pet is suffering from an emergency. Within minutes of your arrival, your pet will be assessed for critical or life-threatening injuries. Any animal suffering from these types of injuries will immediately be taken to the treatment room, and supportive care will be initiated. If your animal is stable and a more serious case comes in, please be aware that you may be seen out of the order of your arrival, to accommodate the most serious cases in order of medical priority. However, our goal is to minimize waiting time and have all patients seen by a doctor within 20 minutes of admission.
Once you are welcomed into an exam room, a veterinary technician will perform a brief physical exam on your pet and take a history of the problem. This pertinent information will be relayed to our doctors, who will then examine your pet and determine the best course of action for diagnosis and treatment. An estimate of the proposed plan will be presented to you for your approval, and any questions you may have will be discussed. We may ask that you leave your animal with us for a few hours, or through the night, depending on the seriousness of the problem.
If your animal needs to stay overnight at Greenbrier, we ask that all clients leave a deposit based on the low end of our cost estimate, to ensure that we can continue to provide life-saving care for your animals. It’s important to note that emergency care can often carry a higher cost than at your family veterinarian, since much of the state-of-the-art medical equipment and care at Greenbrier, which help us diagnose and treat your animals, are the same as those used in human hospitals. And since most pets don’t have health insurance, many owners are not financially prepared to deal with an animal in an emergency situation. The staff at Greenbrier understands this, and for that reason we are proud to offer Care Credit (www.carecredit.com), a no-interest payment plan for qualifying applicants.
When your pet is discharged, a technician or a veterinarian will meet with you to go over any medication or bandage instructions. If X-rays were taken, you will receive them in digital format on a CD. As well, all of your animal’s records will be faxed to your family veterinarian, so that they are up to speed on your pet’s status.
We understand how stressful it can be when your pet is involved in an emergency. At Greenbrier, we strive to make your visit as comfortable as possible and to keep you well informed on the status of your pet. Above all, the care for your animal comes first, and we will do everything possible to make sure your pet is safe, supported and stable during their stay at Greenbrier.
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